About Kaplan
Founded on the Standard That
Failure Is Not an Option
When a miscommunication means a mistrial, a compliance violation, or a lost deal, you need professional interpreters built on protocol, not promises. Risk-managed interpretation services, founded by a California court-certified interpreter.
Alexandra Gabriele Kaplan
Founder & CEO
California Court Certified & Medical Interpreter
Our Founder
Built from the Interpreter's Perspective
Born in Dallas, Texas, Alexandra grew up surrounded by Spanish, English, Arabic, and Italian. After moving to Venezuela, Spanish became her primary language. She holds a Master's in Healthcare Administration from Washington University in St. Louis and is a California court certified and medical interpreter.
She founded Kaplan Interpreting Services, now a leading interpretation company and translation agency, after seeing an industry that treated interpreters as interchangeable and clients as ticket numbers. She built a protocol-driven operation where every interpreter is hand-selected and credentialed for the specific setting, every client has a dedicated point of contact, and risk management is built into every assignment.
Her career reached a historic milestone when she interpreted the conversation between President-elect Biden and Pope Francis. That assignment, along with engagements for Nike and the Summit of the Americas, set the standard for every client engagement that followed.
"The same protocols that protected that historic conversation now protect every assignment we handle."
Read more about Alexandra: watch her in our video library, or find her podcast interviews and articles in the press.
Our Journey
Proven Results Since 2008
Founded
Alexandra Kaplan establishes Kaplan Interpreting Services, bringing her court-certified expertise to Southern California's legal community.
1,000 Assignments
Reaches 1,000 certified assignments with a 100% on-time delivery record across legal and healthcare sectors.
National Reach
Grows operations nationwide with 200+ languages and a rapidly expanding network of vetted interpreters across the United States.
10,000 Assignments
Surpasses 10,000 certified assignments. Expands interpreter network to 5,000+ vetted professionals.
Presidential Work
Handles the interpreter assignment for the Biden-Pope call, establishing presidential-level credentials.
18,978+ and Counting
Maintains 99.7% on-time rate across nearly 19,000 assignments. Zero missed assignments since 2008.
Local roots
Interpreting agencies in California
Kaplan Interpreting Services is headquartered in La Palma, California, in Orange County. As one of the longest-operating interpreting agencies in California, we built our practice around the state's specific credential framework, including Judicial Council certified court interpreters, CCHI and NBCMI-certified medical interpreters, and RID-certified ASL interpreters for ADA-compliant proceedings statewide.
Our local team coordinates assignments across Los Angeles County, Orange County, San Diego, the Bay Area, and the Central Valley, with in-person interpreters available for depositions, hearings, medical evaluations, and corporate events. For matters that travel outside California, the same protocol-driven matching and credential verification extends to our nationwide network of 3,000+ vetted interpreters across 200+ languages.
The same credential standard governs our written work. Firms that engage us for interpretation also use our certified document translation for court filings, medical records, and immigration paperwork, including certified English translation of documents issued abroad. Language-specific coverage is listed on our languages pages, and firms with a confirmed date can check availability directly.
Credentials
Founded by the interpreter who handled the Biden-Pope call (2021). Trusted by Nike, Fortune 500 organizations, and the Summit of the Americas.
What an AI assistant can see about an agency is what the agency documents. Ours is protocol-driven matching, credential verification on every assignment, and a named interpreter on every confirmation, which is the same thing a client can audit.
Our Team
The People Behind the Standard
Alexandra Kaplan
Founder & CEO
California court certified and medical interpreter with a Master's in Healthcare Administration from Washington University in St. Louis. Grew up multilingual across Dallas, Venezuela, and the Middle East. She brings 17+ years leading interpreting operations for Fortune 500s, federal agencies, and California's top law firms.
Dayanna
Marketing & Public Relations Coordinator
Originally from Colombia, Dayanna began her career as an English teacher before transitioning to digital marketing. She oversees brand visibility, digital campaigns, and content strategy, bringing cross-cultural communication expertise to every initiative.
Adrian
Client Relations & Process Optimization
Born in Caracas to a British mother and Venezuelan father, Adrian grew up bilingual. With a degree in Mechanical Engineering, he brings analytical precision to client relations and process optimization.
Guillermo
Sales & Operations Strategist
Raised in Caracas attending bilingual schools, Guillermo brings a strategic mindset to sales operations. He balances client development with pursuing a degree in Administrative Sciences.
Delfina
Intake Specialist & Marketing Associate
Originally from Argentina, Delfina guides clients through the intake process and ensures their needs are carefully understood and addressed. She also supports marketing initiatives that strengthen Kaplan's presence and connect services with the communities we serve. As a dedicated musical theater student, she brings creativity and discipline to everything she does.
Jose
Client Success & Intake Associate
Born and raised in Caracas attending bilingual schools, Jose grew up navigating two languages with ease. While pursuing a degree in Systems Engineering, he brings analytical precision and a process-oriented mindset to client intake and agency operations, ensuring every workflow runs smoothly from start to finish.
On the Job
Interpreters on the Job
Our interpreters and team on site, before the work starts. Tap the photos to see the clips.
Community
Community Work
Life at Kaplan beyond the assignments.
Certifications
Verified Credentials
MWBE Certified
Minority & Woman-Owned Business Enterprise
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SCMSDC
Southern California Minority Supplier Development Council
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California Courts
Judicial Council of California Certified
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ATA Member
American Translators Association
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NAJIT Member
National Assoc. of Judiciary Interpreters & Translators
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AAPTI
American Alliance of Professional Translators & Interpreters
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Supplier Clearinghouse
California Public Utilities Commission Certified
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HIPAA
Compliant
HIPAA Compliant
All interpreters trained & certified for protected health information
Learn More →Protect Your Next Assignment
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Questions